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FREE DELIVERY IN HONG KONG. WE DELIVER WORLDWIDE US$20 FLAT RATE. DUE TO COVID, THERE MAY BE A SLIGHT DELAY.

Shipping & Refund Policy

 1. REFUND POLICY

Returns

We offer a 30-day money back guarantee.  If our products arrived damaged or contaminated in any way, please contact us right away and we will be happy to send a free replacement. 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Please contact us at hello@thefluidx.com for returns.  

 

 

 

2. SHIPPING FOR RETURNING ITEMS


To return your product, you should mail your product to:

27/F Beautiful Group Tower, 77 Connaught Road Central, Hong Kong

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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